Returns & refunds

Cancellation policy

Consumers have the right to cancel this contract within fourteen days without giving any reason.

Cancellation policy

You have the right to cancel this contract within fourteen days without giving reasons. The cancellation period is fourteen days from the day on which you or a third party named by you who is not the carrier has taken possession of the goods.

In order to exercise your right of withdrawal, you must contact us (ANIWYS, by Anne Steinmetz, Gehfeldstraße 13, 82467 Garmisch-Partenkirchen, Germany, info@aniwys.com, telephone: +49 (0)17623123341) by means of a clear statement (e.g. a letter sent by post or an email) of your decision to withdraw from this contract. You can use the attached sample cancellation form, although this is not mandatory.

In order to meet the cancellation period, it is sufficient that you send the notification of your exercise of the right of cancellation before the cancellation period has expired.

Consequences of revocation

If you cancel this contract, we will refund to you all payments received from you, including delivery costs (except for any additional costs arising from you choosing a method of delivery other than the cheapest standard delivery offered by us have) to be repaid immediately and at the latest within fourteen days from the day on which we received notification of your cancellation of this contract. For this repayment we use the same payment method that you used for the original transaction, unless something different was expressly agreed with you; under no circumstances will you be charged any fees as a result of this repayment. We may refuse repayment until we have received the goods back or until you have provided evidence that you have sent the goods back, whichever is the earlier.

You must return or hand over the goods to us immediately and in any case no later than fourteen days from the day on which you notify us of your cancellation of this contract. The deadline is met if you send the goods before the fourteen day period has expired. You bear the direct costs of returning the goods amounting to 50-90 Euro. You are only liable for any loss in value of the goods if this loss in value is due to the handling other than what is necessary to establish the nature, characteristics and functioning of the goods.

Sample cancellation form

(If you want to cancel the contract, please fill out this form and send it back.)

– To Anne Steinmetz, Gehfeldstraße 13, 82467 Garmisch-Partenkirchen, Germany, info@aniwys.com

– I/we (*) hereby revoke the contract concluded by me/us (*) for the purchase of the following goods (*)/the provision of the following service (*)

– Ordered on (*)/received on (*)

– Name of the consumer(s)

– Address of the consumer(s)

– Signature of the consumer(s) (only when notified on paper

(*) Delete as appropriate.

Special Notes If you finance this contract with a loan and later revoke it, you are also no longer bound by the loan contract if both contracts form an economic unit. This is particularly to be assumed if we are simultaneously your loan provider or if your loan provider makes use of our cooperation with regard to financing. If the loan has already been received by us at the time the cancellation becomes effective, your loan provider will enter into our rights and obligations from the financed contract in relation to you with regard to the legal consequences of the cancellation or the return. The latter does not apply if the present contract is for the acquisition of financial instruments (e.g., securities, foreign exchange, or derivatives).

If you wish to avoid contractual obligations as far as possible, exercise your right of cancellation and also revoke the loan contract, if you also have a right of cancellation for it.

Cancellation policy created with the Trusted Shops Legal Texter.